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Executive Lounge Attendant

2 months ago

Sydney, New South Wales, Australia Hilton Hotels Full time
{"title": "Executive Lounge Attendant", "description": "Job Summary

We are seeking a highly skilled and experienced Executive Lounge Attendant to join our team at Hilton Sydney. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences in our Executive Lounge.

Key Responsibilities
  • Welcoming guests and providing personalized service to ensure a memorable experience.
  • Providing food and beverage service to our loyalty members and hotel guests.
  • Ensuring a smooth operation in the lounge and maintaining a high level of customer service.
  • Accurately checking in and checking out guests as required.
  • Offering guest supplies and amenities and replenishing as needed.
  • Demonstrating knowledge of local attractions and landmarks.
  • Projecting a professional manner with an emphasis on hospitality and guest service.
  • Providing high-quality food and beverage service at Executive Lounge events.
Requirements
  • High level of interpersonal skills in oral and written communication.
  • Excellent time management skills.
  • Commitment to delivering exceptional customer service.
  • Ability to work a rotating roster, including day and night shifts.
  • Previous Front Office experience in the hotel, leisure, or retail sector.
  • Calm, efficient, and organized.
  • Excellent personal presentation and communication skills.
  • Valid NSW Responsible Service of Alcohol certificate/card.
  • Passion for delivering exceptional guest service.
About Hilton

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed, and thrive.

As a Hilton Team Member, you will enjoy a range of benefits, including:

  • Laundered uniform provided.
  • Free team member meals served fresh daily.
  • 100 discounted travel nights per year for you, your friends, or family to enjoy at any of our 8,000+ hotels located in 122 countries and territories around the world.
  • Food & Beverage discounts.
  • Amazing award and recognition programs.
  • Opportunities to participate in ESG activities.
  • Flexibility to thrive and make space for what matters most.
  • Hilton Sydney pays above the HIGA: Level 3 $45.60/hour (based on penalties + super + incentives where applicable).
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