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Healthcare Customer Support Specialist
3 weeks ago
Seeking a professional with exceptional customer service skills to support our national healthcare operations.
About the RoleThis is an opportunity for a Customer Service Team Member to join our team at our Eastern Creek, NSW facility.
As a Customer Service Team Member, you will be responsible for delivering high-quality, compassionate service across our customer portfolio.
You will need to have a solid understanding of the healthcare industry and its regulatory environment, as well as experience in customer service within healthcare, logistics, or related settings.
Your ability to listen, empathize, and respond with patients will directly impact their wellbeing.
Key Responsibilities- Deliver empathetic, professional support to all patients, homecare patients, caregivers, and healthcare professionals across national healthcare accounts.
- Accurately process orders and coordinate timely deliveries, proactively communicating any delays or changes to minimize patient impact.
- Resolve service issues, complaints, and claims with sensitivity and efficiency; escalate when necessary.
- Develop strong product knowledge, particularly the customers nutrition range, to confidently assist with inquiries and product selection.
- Solid understanding of the healthcare industry and its regulatory environment.
- Experience in customer service within healthcare, logistics, or related settings.
- High attention to detail in processing orders and maintaining accurate documentation.
- Demonstrated empathy and patience when supporting individuals in vulnerable situations.
We offer a dynamic work environment where you can grow and develop your career. Our team is passionate about delivering exceptional service and we are committed to providing ongoing training and development opportunities.
