Technical Training Specialist

1 week ago

Sydney, New South Wales, Australia beBeeHVAC Full time $90,000 - $110,000

Key Responsibilities include:

  • Liaising with relevant factories for factory technical support and product quality issues.
  • Providing technical support to field technicians.
  • Liaising with state-based warranty supervisors on all technical issues/updates.
  • Identifying, documenting, communicating and maintaining updated work instructions and procedures for Commissioning requirements.
  • Sourcing and distributing Service bulletins relating to any commercial product range.
  • Providing feedback to branch service managers on performance issues across technical deficiencies/commissioning procedures.
  • Discussing continual improvement opportunities about technical training development needs with peers across the South East Asia region.
  • Project team member of the region Strategic Workforce Planning (SWP) team, improving technician training program design and managing in-country training (both online and in-person).
  • Delivering necessary training packages to support the technician workforce nationally.
  • Supporting the implementation and development of training packages relating to the product range and HVAC field and distributing train the trainer package.
  • Understanding and sourcing the latest market movement for the HVAC industry and sharing with the larger team as means of continual knowledge sharing and market improvement training.


About this Role

This is a key role within our business responsible for effectively and efficiently managing the development of our field resources and technical issues.

We are seeking an experienced professional to assist with the development and successful implementation of training programs to support the growth of our technical team and overall support offered for our commercial applied products.



Requirements

To be considered for this role you will need:

  • Prior experience within the HVAC field or an affiliated mechanical services industry.
  • Service or Account Management experience.
  • Strong Technical skills in HVAC Industry, particularly Chillers would be an advantage.
  • Excellent communication skills both verbal and written.
  • A proactive approach to problem solving.
  • A high level of organisational skills.


Benefits

We offer a competitive salary package plus car allowance and incentives.

You will also receive a laptop and mobile, excellent job stability with a focus on career progression and the opportunity to work with a global company that has a supportive local team.


We believe in creating a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and drives innovation for the benefit of our customers.

At Carrier we strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.

We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

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