Technical Training Specialist

18 hours ago

Sydney, New South Wales, Australia beBeeTechnicalTraining Full time $90,000 - $125,000

Our organization is seeking a talented technical training specialist to manage and coordinate training programs for our teams, service support teams, and customers in the ANZ region.

This role ensures our training plan aligns with our business model and customer needs, optimizing technical skills and customer engagement competencies to deliver exceptional service.

The position offers a great work-life balance and is an excellent opportunity for someone with administrative or event planning experience to take ownership of and deliver training events across Australia and New Zealand.

We are a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits.

Key Responsibilities:

  1. Collaborate with modality and field services leaders to identify training needs within the business.
  2. Coordinate local training events using local trainers who utilize materials from the global team.
  3. Manage the attendance of engineers at international training centers.
  4. Ensure service readiness during the product introduction process.
  5. Support the delivery of customer-specific training products.
  6. Coordinate customer engagement and business skill training to broaden the skill set of our team.

Additional Responsibilities:

  1. Prioritize, submit, and manage all national and international Field Engineer (FE) training requests.
  2. Collaborate with AKA and International training teams to align regional training activities.
  3. Develop and maintain an engineer competency matrix framework.
  4. Develop and maintain individual engineer training plans.
  5. Coordinate contractor training and competency requirements.
  6. Coordinate and make bookings for locally delivered training.
  7. Develop technical training and EHS training dashboards and reports.
  8. Maintain TRACE (online technical competency tool) and GE Learning (training register).
  9. Publish and maintain the internal and external Training Calendar.
  10. Use customer feedback surveys to identify technical training improvement opportunities.
  11. Support the implementation and roll-out of field-based tools through training coordination.

Customer Technical Training Program:

  1. Review customer entitlement data regarding extended warranties and service contracts.
  2. Coordinate all aspects of customer technical training.
  3. Monitor customer training courses for continuous improvement.
  4. Support the Service Sales team in including customer technical training in service contracts.
  5. Manage standalone sales of customer technical training.
  6. Develop the customer technical training schedule.
  7. Support tender submissions with equipment tender information related to customer technical training.

Quality Specific Goals:

  1. Drive continuous improvement on all related training processes.
  2. Comply with Quality Management System and applicable laws and regulations.
  3. Identify and report any quality or compliance concerns.
  4. Understand and operate within Global Privacy Policies.
  5. Understand and operate within Environmental Health Policies.

Qualifications & Experience:

  • Proven work experience in event coordination, training coordination & planning, or similar roles.
  • Adequate knowledge of learning management systems and web delivery tools.
  • Ability to energize, develop, and build rapport at all levels within an organization.
  • Strong communication skills to synthesize complex issues into simple messages.
  • Exceptional interpersonal skills.
  • Ability to develop and execute priorities to meet objectives.

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