Customer Business Operations Specialist

1 week ago

Parramatta, New South Wales, Australia Endeavour Energy Full time

About the Role

This is an exciting opportunity to contribute to the growth and success of Endeavour Energy as a Customer Business Support Officer. As a pivotal role that bridges the gap between customer satisfaction and efficient business operations, you will play a vital part in delivering exceptional customer service and ensuring seamless business processes.

Key Responsibilities

  • Deliver excellent customer service to external and internal customers across a variety of communication channels
  • Provide timely and well-informed advice on matters across business processes and systems, such as SAP, Microsoft 365 and CRM platforms, including but not limited to level 1 support on system issues affecting our customers
  • Adopt new technology and contribute to the ongoing development of Customer Network Solutions' technology strategy
  • Identify opportunities for process improvement and make recommendations to enhance existing and new processes across the Customer Connection Teams with a focus on streamlining the process
  • Provide business support functions to inform, shape and proactively progress issues, undertaking follow up actions as required
  • Coordinate administrative functions across the end-to-end connection process, always ensuring a seamless customer journey while protecting Endeavour Energy's interests
  • Deal with difficult customer situations and complex customer enquiries in a calm, professional and competent manner
  • Collaborate to provide valuable customer and stakeholder service as well as regular teamwork across internal workgroups and external partners
  • Perform all work competently and efficiently and promote a positive, customer-focused image of the organisation to customers

What We Offer

  • Be part of a culture that focuses on care and performance; care for one another and for the customer
  • Access a variety of opportunities to step up and lead in a rapidly changing sector
  • Feel recognised and rewarded for your contribution
  • Take pride in working for an organisation that provides an essential service and is playing its part in enabling the energy transition
  • Access to training, personal development and career progression

About You

We are looking for someone who demonstrates a positive attitude with supportive and professional behaviours that align with Endeavour's culture, with the ability to engage confidently with our team, customers and stakeholders.

If you're ready to make a significant impact on customer satisfaction and business efficiency, apply now to become a part of our dynamic team.

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