Client Business Support Specialist

1 week ago

Parramatta, New South Wales, Australia Endeavour Energy Full time

In the dynamic world of energy, there has never been a more pivotal moment to join Endeavour Energy. With over 2.7 million residents in New South Wales depending on our reliable power supply, we stand as one of the largest employers in Sydney's Greater West, with a dedicated workforce of more than 1,700 individuals.

We are on the lookout for passionate individuals who value teamwork and the quality of their work. As one of Australia's rapidly expanding networks, we welcome 20,000 new customers annually, including the Western Sydney Aerotropolis. Together, we strive towards a smarter and more sustainable future.

Role Overview

Are you prepared to assume a crucial position that connects customer satisfaction with effective business operations? Join our team as a Customer Business Support Officer and be instrumental in delivering outstanding customer service while ensuring smooth business processes.

This is a remarkable opportunity to integrate into our Customer Network Solutions team.

As a Customer Business Support Officer, your primary goal will be to enhance value for our customers, stakeholders, and the organization by providing thorough business support. You will play a key role in the efficient operation of the business and the overall customer experience.


Key Responsibilities

  • Provide exceptional customer service to both external and internal clients through various communication channels.
  • Offer timely and informed guidance on business processes and systems, including SAP, Microsoft 365, and CRM platforms, while addressing level 1 support for system-related issues impacting our customers.
  • Embrace new technologies and contribute to the ongoing evolution of Customer Network Solutions' technological strategy.
  • Identify and recommend process enhancements to improve existing and new procedures within the Customer Connection Teams, focusing on efficiency.
  • Deliver business support functions to inform, shape, and proactively advance issues, ensuring follow-up actions are taken as necessary.
  • Coordinate administrative tasks throughout the connection process, ensuring a seamless customer journey while safeguarding Endeavour Energy's interests.
  • Handle challenging customer interactions and complex inquiries with professionalism and composure.
  • Collaborate effectively to provide valuable service to customers and stakeholders, fostering teamwork across internal and external partners.
  • Perform all tasks competently and efficiently, promoting a positive, customer-centric image of the organization.

What We Offer

  • Be part of a culture that emphasizes care and performance, valuing both colleagues and customers.
  • Access diverse opportunities to take on leadership roles in a rapidly evolving sector.
  • Receive recognition and rewards for your contributions.
  • Take pride in working for an organization that plays a vital role in the energy transition.
  • Benefit from training, personal development, and career advancement opportunities.

Your Profile

We seek individuals who exhibit a positive demeanor and professional behaviors that align with Endeavour's values, capable of engaging confidently with our team, customers, and stakeholders.

If you are ready to make a significant impact on customer satisfaction and operational efficiency, consider joining our dynamic team. This role presents an exciting opportunity to contribute to the growth and success of our organization while enhancing your skills and expertise.

Minimum Qualifications
Tertiary qualification in business administration, technology, or human resources, or relevant professional experience.

At Endeavour Energy, we are committed to fostering a diverse and inclusive workplace, making us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included, and respected.

Endeavour Energy is a critical infrastructure organization and conducts various background checks to assess the suitability of applicants before extending employment offers, ensuring the security and protection of its assets.

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