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Business Support Coordinator for Customers

2 months ago

Parramatta, New South Wales, Australia Endeavour Energy Full time

Join the Energy Revolution

At Endeavour Energy, we are at the forefront of providing safe and reliable energy solutions to over 2.7 million residents in New South Wales. With a workforce of more than 1,700 dedicated professionals, we are proud to be one of the largest employers in the Greater West of Sydney.

About the Position

We are seeking a motivated individual to fill the role of Customer Business Support Officer. This position is essential in ensuring that our customers receive outstanding service while maintaining efficient business operations.

This role is an excellent opportunity to join our Customer Network Solutions team, where you will be based in a collaborative environment.

Your Responsibilities

  • Provide exceptional service to both internal and external customers through various communication channels.
  • Offer timely and knowledgeable advice regarding business processes and systems, including SAP, Microsoft 365, and CRM platforms, ensuring level 1 support for system-related inquiries.
  • Embrace new technologies and actively contribute to the enhancement of our Customer Network Solutions technology strategy.
  • Identify and recommend improvements to existing processes, focusing on streamlining operations within the Customer Connection Teams.
  • Support business functions by proactively addressing issues and following up as necessary.
  • Oversee administrative tasks throughout the connection process, ensuring a smooth customer experience while safeguarding Endeavour Energy's interests.
  • Handle challenging customer interactions and complex inquiries with professionalism and composure.
  • Collaborate effectively with internal teams and external partners to deliver valuable service to customers and stakeholders.
  • Maintain a high standard of work efficiency and promote a positive, customer-centric image of the organization.

What We Offer

  • A culture that prioritizes care and performance, fostering a supportive environment for both employees and customers.
  • Opportunities for leadership and growth in a dynamic and evolving sector.
  • Recognition and rewards for your contributions to the organization.
  • The pride of working for a company that plays a crucial role in the energy transition.
  • Access to training, personal development, and career advancement opportunities.

Your Profile

We are looking for candidates who demonstrate a positive attitude and professional behavior that aligns with our organizational values. The ideal candidate will engage confidently with team members, customers, and stakeholders.

If you are ready to make a meaningful impact on customer satisfaction and operational efficiency, we encourage you to consider this opportunity to grow your skills and contribute to our organization's success.

Qualifications

  • A tertiary qualification in business administration, technology, or human resources, or relevant professional experience.

Commitment to Diversity

At Endeavour Energy, we believe that a diverse and inclusive workplace enhances our effectiveness and safety. We strive to create an environment where every individual feels valued, respected, and motivated.

As a critical infrastructure organization, we conduct various background checks to ensure the suitability of applicants before extending employment offers.