Customer Service Advocate for Sea Freight Operations

2 days ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time

Job Description

Kuehne+Nagel seeks a motivated Customer Care Specialist to support customers by providing helpful information, answering questions, and working closely with field sales and operations teams.

Your Role

  • Monitor customer shipments to provide proactive updates and problem-solving services.
  • Assist with the onboarding process and maintain commercial ownership of customer accounts.
  • Drive continuous improvement initiatives and manage quotations.
  • Maintain and integrate customer data into internal systems.
  • Develop operational relationships and analyze performance metrics.

About You

We value diversity of thinking, experiences, perspectives, and active listening. To succeed, you will be open about your strengths and development needs, prepared to challenge yourself, and possess excellent customer service skills, strong problem-solving abilities, and computer literacy.

Why Join Kuehne+Nagel?

We offer flexible working arrangements, including remote work options and flexibility in daily working hours. Our company prioritizes continuous professional development, regular career progression discussions, and employee growth. We aim to make a positive impact today for a better tomorrow, striving for carbon neutrality in sea freight by 2030.

Estimated Salary: $55,000 - $70,000 per annum, depending on location and experience.



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