Customer Experience Manager

2 weeks ago


North Geelong, Victoria, Australia Cotton On Group Full time

About The Cotton On Group

We're a diverse global workforce of 20,000 team members from countless nationalities, united by our shared values and passion for fashion. Our people are at the heart of everything we do, and we're committed to creating workplaces where each individual can show up as their whole self.

Job Description

As a Customer Experience Manager at The Beckley, our in-house cafe, you'll be responsible for providing exceptional customer experiences to our team. You'll work closely with our kitchen and front-of-house teams to ensure seamless service, and develop creative solutions to drive sales and growth.

Key Responsibilities:

  • Develop and implement customer experience strategies to drive sales and growth
  • Work closely with the kitchen and front-of-house teams to ensure seamless service
  • Monitor and report on customer feedback and satisfaction

Requirements

To be successful in this role, you'll need:

  • Customer service experience
  • High energy, upbeat, and friendly
  • Ability to be creative and think on your feet
  • Time management skills with ability to work well under pressure and high volumes

Benefits

We offer a range of benefits to support your career development and wellbeing, including:

  • No late nights or weekends required; our cafe is open Monday to Friday
  • 50% team member discount for all of our 7 brands
  • A world-class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes
  • A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
  • Competitive salary packaging – ensuring we are constantly benchmarking to industry
  • An Employee Assistance Program for you and your family
  • Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months

Salary: $60,000 - $80,000 per annum + superannuation + benefits



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