Senior Manager

6 days ago

Melbourne, Victoria, Australia Marsh McLennan Companies Full time
Job Title: Senior Manager - IT Quality Assurance

Description:

Senior Manager - IT Quality Assurance

What can you expect?

As a Senior Manager - IT Quality Assurance, you will be responsible for delivering hands-on management and coordination in an onshore-offshore model, while liaising with stakeholders and testers. You will have a major focus on manual and automated testing, striving for continuous improvement of the quality and framework of the developed software products, which are inclusive of complex back-end systems and client-facing solutions.

What is in it for you?

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development, such as professional development support, exam and study assistance, and global rotation opportunities. We also promote a culture of care and wellbeing, offering benefits such as flexible working and more.

Key Responsibilities:

  • Ensure consistent quality and completion of testing process through automation
  • Understand business requirements and develop test strategy
  • Investigate technical problems and needs, and determine possible solutions
  • Complete product upgrade and release testing, monitoring, and controlling
  • Communicate effectively with team members and stakeholders
  • Own Pacific GT QA test transformation initiatives for Registry system
  • Actively seek out and manage client expectations
  • Liaise with the Test Leads, QA team, Squads, and Development team on a daily basis
  • Complete status reporting to all stakeholders
  • Coordinate and work with the scrum team and stakeholders
  • Drive test planning and delivery for all functional scrum teams in offshore
  • Manage day-to-day tasks for execution of test scripts (manual and automated) and reporting test results to stakeholders
  • Document test results, defect logs, and issue logs wherever possible
  • Develop strategies for test automation
  • Participate in the development of technical documentation where possible
  • Provide technical assistance/coaching to other team members
  • Train and mentor other members of the team
  • Work with other test leads to improve ROI of overall functional test
  • Effectively communicate with team members, internal and external customers relating project status, delivery dates, and project risks in a professional manner
  • Delegate tasks and make team members accountable for their work assignments
  • Provide coordination support to key project manager by managing day-to-day activities for team members
  • Identify and resolve issues and problems that will affect accuracy of the technical specification. Manage modifications based on specific client needs
  • Ensure technical specifications include testing, documentation, and instructions

Requirements:

  • 15+ years' experience in the IT industry with demonstrable experience of working on successful test programs on enterprise-scale applications or projects
  • Excellent knowledge and experience of manual testing techniques, including planning, executing, monitoring, and controlling
  • Strong project management experience
  • Previous QA experience in the testing environment
  • Previous experience in offshore/onshore and managing multi-location teams
  • A strong understanding of Superannuation & Wealth Management domain
  • A strong understanding of Registry systems and expected user experience
  • Knowledge of Confluence/JIRA
  • Strong knowledge of MS-Office and associated functionality
  • Test planning, execution, monitoring, and controlling
  • Experience in managing and driving automation
  • End-to-end experience of the project lifecycle and experience of RAD/Agile/Hybrid and Waterfall methodologies
  • Strong relationship building & customer focus
  • The ability to multi-task in multiple initiatives / implementations simultaneously
  • Excellent communication skills both upstream / downstream
  • Strong leading skills with focus on strategic goal alignments
  • A high degree of problem-solving skills to resolve problems in a multi-product/service environment

What makes you stand out?

  • Strong understanding of Superannuation, legislative, compliance, admin, trustee requirements
  • ISTQB, Agile, Superannuation Certifications

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