Customer Service Lead

1 month ago

Melbourne, Victoria, Australia Pact Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Lead to join our team at Pact Group. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Manage escalated customer queries and resolve issues in a timely and professional manner
  • Process customer orders and ensure timely delivery
  • Respond to customer inquiries and provide product information and support
  • Run daily reports and conduct data analysis to identify trends and areas for improvement
  • Liaise with internal stakeholders to ensure seamless communication and collaboration
  • Coordinate and follow up on deliveries to ensure customer satisfaction

Requirements

  • Excellent customer service skills and experience in a manufacturing or distribution environment
  • Strong communication and negotiation skills with the ability to work cross-functionally
  • SAP experience is ideal, with proficiency in MS Office 365
  • High attention to detail and excellent time management and organizational skills

About Pact Group

Pact Group is a leading provider of sustainable packaging solutions, with a commitment to reducing waste and promoting circular economy practices. As a global leader in the industry, we are dedicated to creating a better and more prosperous world for our customers, employees, and the environment.

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