Customer Service Lead
1 month ago
About the Role
We are seeking a highly skilled and experienced Customer Service Lead to join our team at Pact Group. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer service and support to our clients.
Key Responsibilities
- Manage escalated customer queries and resolve issues in a timely and professional manner
- Process customer orders and ensure timely delivery
- Respond to customer inquiries and provide product information and support
- Run daily reports and conduct data analysis to identify trends and areas for improvement
- Liaise with internal stakeholders to ensure seamless communication and collaboration
- Coordinate and follow up on deliveries to ensure customer satisfaction
Requirements
- Excellent customer service skills and experience in a manufacturing or distribution environment
- Strong communication and negotiation skills with the ability to work cross-functionally
- SAP experience is ideal, with proficiency in MS Office 365
- High attention to detail and excellent time management and organizational skills
About Pact Group
Pact Group is a leading provider of sustainable packaging solutions, with a commitment to reducing waste and promoting circular economy practices. As a global leader in the industry, we are dedicated to creating a better and more prosperous world for our customers, employees, and the environment.
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