Customer Service Lead
1 month ago
About This Opportunity
We are seeking a highly skilled and experienced Customer Service Lead to join our team at Pact Group. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.
Your Key Responsibilities
- Manage escalated customer queries and resolve issues in a timely and professional manner
- Process customer orders and ensure accurate and timely delivery
- Respond to customer inquiries and provide product information, pricing, and availability
- Collaborate with internal stakeholders to resolve customer issues and improve service delivery
- Liaise with customers to coordinate and follow up on deliveries
Your Skills and Experience
- Excellent customer service skills and experience in a manufacturing or distribution environment
- Strong communication and negotiation skills with the ability to work cross-functionally
- Experience with SAP or similar systems and MS Office 365
- High attention to detail and excellent time management and organizational skills
About Us
Pact Group is a global leader in circular and sustainable packaging solutions. We are committed to creating a better and more prosperous world through our innovative products and services. Our vision is to lead the circular economy through packaging, reuse, and recycling solutions.
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