Customer Service Lead

1 month ago


Melbourne, Victoria, Australia Pact Group Full time

About This Opportunity

We are seeking a highly skilled and experienced Customer Service Lead to join our team at Pact Group. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.

Your Key Responsibilities

  • Manage escalated customer queries and resolve issues in a timely and professional manner
  • Process customer orders and ensure accurate and timely delivery
  • Respond to customer inquiries and provide product information, pricing, and availability
  • Collaborate with internal stakeholders to resolve customer issues and improve service delivery
  • Liaise with customers to coordinate and follow up on deliveries

Your Skills and Experience

  • Excellent customer service skills and experience in a manufacturing or distribution environment
  • Strong communication and negotiation skills with the ability to work cross-functionally
  • Experience with SAP or similar systems and MS Office 365
  • High attention to detail and excellent time management and organizational skills

About Us

Pact Group is a global leader in circular and sustainable packaging solutions. We are committed to creating a better and more prosperous world through our innovative products and services. Our vision is to lead the circular economy through packaging, reuse, and recycling solutions.



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