Hotel Guest Service Ambassador

6 days ago

Sydney, New South Wales, Australia Marriott International Full time

At Marriott International, we're committed to putting people first. We're seeking a skilled Guest Service Agent to join our team at Four Points by Sheraton.

Key Responsibilities:

  • Provide exceptional guest service, ensuring seamless check-in and departure experiences.
  • Respond to guest inquiries and resolve issues efficiently.
  • Build relationships with guests to foster loyalty and drive future bookings.
  • Support the front office team in operational tasks and contribute to a positive hotel atmosphere.
  • Take guest reservations and manage cash handling and credit card responsibilities.
  • Stay knowledgeable about the hotel and local area to exceed guest expectations.

About You:

  • Experience with property management systems, such as OPERA.
  • Relevant industry experience in a similar role.
  • Working rights in Australia.
  • A passion for career growth and development.
  • Self-motivation, drive, and energy in a fast-paced environment.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations, sabbatical leave, and paid leave during your birthday month.
  • Internationally recognized training programs and career opportunities within Marriott International.
  • An Employee Assistance Program for physical, emotional, and financial wellbeing.
  • Employee Referral Incentives and opportunities to work with friends.

Five Points by Sheraton is part of Marriott International's Select portfolio, committed to people-first values. Apply now to join our team.

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