Service Excellence Officer

6 days ago

Sydney, New South Wales, Australia beBeeExcellence Full time $104,397 - $143,590

**Job Title:** Service Excellence Officer

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**About the Role:** We are seeking an experienced professional to join our Client Service Team. As a Service Excellence Officer, you will be responsible for delivering high-quality services to clients, ensuring timely and accurate responses to client queries, and managing activities in servicing client relationships.

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**Key Responsibilities:**

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  • Deliver exceptional service to clients, ensuring quality standards are consistently met.
  • Manage client inquiries and issues, escalating complex matters to senior management as needed.
  • Translate corporate strategy into actionable goals, aligning with company objectives.
  • Keep senior management informed of new developments, service issues, and business opportunities.
  • Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency and reduce risk.
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**Required Skills and Qualifications:**

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Strong people management skills, effective communication, and change management expertise are essential for this role. Previous financial services experience and market knowledge are also highly valued. A related degree or business studies will be beneficial.

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**Benefits:**

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We offer a competitive benefits package, including medical care, insurance, and savings plans. Our flexible work program allows you to match your needs, and we provide development programs and educational support to help you reach your full potential.

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**Work Environment:**

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Our office is a collaborative and dynamic environment that fosters innovation and change. We promote a culture of excellence, respect, and open communication.

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**Equal Opportunity Employer:

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State Street is an equal opportunity employer and welcomes applications from diverse candidates.

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