Service Excellence Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeCommunication Full time $70,000 - $85,000
Customer Service Representative Role

This role is crucial to our customer service team, responsible for delivering exceptional support to internal and external customers. The ideal candidate will possess excellent communication skills, be highly organized, and able to manage multiple tasks simultaneously.


Key Responsibilities:
  • Respond promptly and professionally to customer inquiries.
  • Manage stakeholder relationships to provide first-line resolution.
  • Resolve customer complaints in accordance with established procedures.
  • Collaborate with the team to achieve set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
    • Excellent phone manner and communication skills.
    • Highly organized with ability to manage multiple tasks.
    • Intermediate skills in Microsoft Office suite.
    • Experience with CRM tools such as Salesforce would be highly valued.
      • We offer a competitive salary package.
      • Learning and development opportunities.
      • Scope for growth within the organization.
      • Support from a strong network of business partners.
      • A comprehensive staff benefits program.

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