Service Excellence Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $85,000
Guest Service Officer

At Four Seasons, we strive to deliver exceptional guest experiences through a world-class employee experience and company culture.

About the Role

We are seeking a warm, welcoming, and passionate individual to join our esteemed Front Office team where every interaction with our guests is an opportunity to create a lasting impression.

As a Guest Service Officer, you will be the first face guests see when they arrive and the last person they interact with when they leave - making you an integral part of our guests' experience.

Your role will be to provide a heartfelt welcome to each guest, ensuring a seamless check-in and check-out process, and addressing any requests or concerns with a genuine desire to enhance their stay.

You will be the trusted guide to everything our hotel has to offer - from our exquisite restaurant and bar to our world-class spa and event spaces.

With your deep knowledge of our services and amenities, you will have the chance to truly enrich our guests' experience, ensuring their stay is nothing short of exceptional.

Key Responsibilities
  • Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries, and special requests.
  • Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
  • Address any guests' enquiries effectively and professionally.
Requirements

Exceptional communication skills and a natural gift for engaging conversation.

Dedication to creating unforgettable guest experiences.

Ability to thrive in fast-paced environments, whilst maintaining attention to detail and accuracy.

Adept time management skills ensure seamless operations.

Previous experience in a front desk or guest service role, with a strong understanding of hotel operations and customer service principles.

Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.

The ability to work a rotating roster including the weekend, evening, and the occasional overnight availability.

Proficiency in using OPERA system is an advantage.

What We Offer
  • Competitive wages and a comprehensive benefits package.
  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resort.
  • Complimentary Dry Cleaning for Employee Uniform.
  • Complimentary Employee Meals.

Please note that only short-listed candidates will be contacted.

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