Automotive Operations Director

3 weeks ago

City Of Greater Geelong, Australia North East Auto Group Full time
About the Role

As the General Manager with the Northeast Auto Group, you will oversee the daily operations across Sales, Service, and Parts within the dealership. With a comprehensive understanding of the combined responsibilities in all areas, you will be responsible for developing strategies for ensuring continued successful community engagement, brand recognition, and the ongoing success and growth of this busy Adelaide dealership.

Key Responsibilities
  • Develop and implement effective sales strategies to achieve revenue targets for both New and Used Vehicles.
  • Lead the sales team, provide coaching and support to enhance performance.
  • Develop and foster relationships with customers to ensure a positive buying experience.
  • Ensure all concerns are addressed in a timely and personal manner.
  • Analyse market and competitor trends to identify opportunities for business growth.
  • Oversee service department and ensure high-quality repairs and maintenance.
  • Manage the service team, and provide training and support to ensure high performance.
  • Monitor KPI's across departments for Sales, Service, and Parts to drive performance improvements.
  • Manage the branch budget, including sales revenue and service profitability to ensure overall financial growth.
  • Develop long-term strategies that align with sales, service, and business goals.
About You

Strong Leadership and people management skills with the ability to guide teams across multiple departments (essential). Minimum 5 years' experience in a senior role within the automotive industry (desirable). In-depth understanding of automotive products, service, and market trends (desirable). A commitment to delivering top-tier customer service in both sales and service contexts. Ability to analyse data to make informed business decisions. Strong verbal and written communication skills to effectively engage with customers and staff.

About Us

Established in 1995, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales, and Northern Territory. We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies includes an Engineering and Manufacturing division, Light and Heavy vehicle dealerships, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation. We are a high-performance business. Our success is built on hard work and skillfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

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