Global E-Commerce Director

4 weeks ago

Sydney, New South Wales, Australia PARTALE Full time
About the Opportunity

The Global E-Commerce Manager will oversee the company's global online sales and digital presence, ensuring a seamless and engaging shopping experience for clients, both B2B and B2C.

This role involves managing the external technology and digital partners responsible for the technical aspects of the e-commerce platform, coordinating with operations and customer support teams, and driving continuous improvement through strategic planning.

Key Responsibilities:
  • Digital Platform Administration and Management: Collaborate with the global marketing team on digital campaigns, promotions, and sales.
  • Achieve Measurable Growth and Online Sales Targets: Proactively and effectively partner with the Sales team to deliver an exceptional digital B2B experience.
  • Develop and Implement Annual and Long-Term E-Commerce Strategies: Drive global growth and align with any company strategic objectives.
  • Conduct Market Research and Competitor Analysis: Identify trends, opportunities, and competitive strategies.
  • Identify Process Improvement Opportunities: Implement changes to optimise efficiency.
  • Enhance the Digital Customer Experience: Improve customer service, enable self-service, and uncover additional revenue opportunities.
  • Manage the Budget for Online Operations: Ensure accurate inventory, pricing, catalogue data, and timely order fulfillment.
  • Manage External Partners: Platform updates, integrations, and troubleshooting.

Our Ideal Candidate:

We seek a proactive self-starter with excellent project management skills, experience in business partnering, a knack for execution, and a fresh, energetic perspective on digital trends.

Ideal Qualifications:

  • Proficiency with digital SaaS solutions, CMS, analytics tools, marketing platforms, CRM systems, inventory management, payment gateways, SEO tools, and customer support systems.
  • Applicable experience working in both the Australian and US markets in similar positions.
  • Strong project management and road-mapping capabilities.
  • Ability to manage and hold to account external partners and third-party vendors.
  • Proven track record of executing e-commerce and online strategies and achieving measurable results.
  • Accountability and reliability by consistently meeting deadlines, managing tasks with accuracy, and taking ownership of project outcomes.
  • Proactive and take initiative to identify and solve problems.
  • High energy and enthusiasm for driving e-commerce success.
  • Digital native perspective and up-to-date with the latest digital trends and technologies.
  • Strong leadership qualities and apply experience, knowledge, learnings, and enthusiasm to our growth objectives.

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