Service Delivery Manager

2 days ago


Canberra, ACT, Australia Singtel Full time
Job Summary

We are seeking an experienced Service Delivery Manager to oversee the tactical service delivery in the Network domain for a major client at Optus.

About the Role

The successful candidate will be responsible for ensuring the delivery of all in-scope contracted services to the agreed Service Levels within budget. This includes orchestrating service capabilities from communities of practice, implementing seamless end-to-end service transition of project deliverables, and maintaining direct oversight of Major Incidents and Change in the domain.

Your Day in the Life
  • Ensure SLAs are met through proactive management.
  • Manage client service escalations, driving delivery of remedial actions and recommendations.
  • Meet client satisfaction targets through frequent customer engagements.
  • Interwork with third parties to achieve client objectives.
  • Ensure Optus partner/supplier performance through management of contractual deliverables.
  • Track revenue, cost, and margin against forecast.
  • Find opportunities for cost efficiency and productivity improvement.
Key Requirements
  • A technical background in ICT Networking is essential.
  • Flexibility and adaptability are crucial in this role.
  • Experience with P&L management and ICT operational delivery is required.
  • Demonstrated ability to analyse and interpret operational data identifying trends and issues.
  • ITIL/ITSM experience and certification is highly desirable.
Benefits
  • Enjoy a competitive salary range of $120,000 - $180,000 per annum.
  • Relish 3 days in the office, 2 days remote – with flexible hours to suit.
  • Participate in inclusive paid parental leave, up to 14 weeks for the primary care giver.
  • Access resources, webinars and support via the 'Parents at Work portal.'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue.


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