Senior IT Service Delivery Manager

1 week ago


Canberra, ACT, Australia KBR Inc. Full time

We are seeking a highly skilled Senior IT Service Delivery Manager to lead our team of technical experts. This is an exciting opportunity for someone with strong leadership and technical skills to drive success in our dynamic environment.

KBR Inc., a leading provider of science, technology, and engineering solutions, offers a competitive salary package that includes:

$120,000 - $180,000 per annum

This role involves providing technical expertise and support to our clients across various environments, as well as managing incident response within our IT service management toolset. Key responsibilities include:

  • Providing Level 3 technical support and administration via our clients' ITSM toolset within the Service Health Indicator (SHI) timeframe.
  • Leading a team of subject matter experts, ensuring they have the necessary training and resources to perform their roles effectively.
  • Developing and implementing standard operating procedures to ensure consistency and efficiency in our operations.
  • Collaborating with stakeholders to identify opportunities for improvement and driving initiatives to enhance our services.
  • Maintaining up-to-date knowledge of emerging technologies and trends in the industry.

To succeed in this role, you will need:

  • Demonstrated knowledge and experience in Microsoft Server 2016 products and integrated technologies.
  • Familiarity with Trend Micro APEX and Veam Backup solutions or similar.
  • Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
  • Strong communication and stakeholder management skills, both verbal and written.
  • ITIL V3/V4 certification and NV1 security clearance.

KBR Inc. is committed to creating a diverse and inclusive work environment. We offer a range of benefits, including flexible working conditions, competitive salary, paid parental leave, and career development opportunities.


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