Collections Specialist

2 weeks ago

Parramatta, New South Wales, Australia Hanson Full time
Job Title: Collections Officer

We are seeking a highly skilled professional to join our team as a Collections Officer to provide support to our Western Australian business partners.

Key Responsibilities:

  • Handling a high volume of collection calls to assigned customer base
  • Negotiating the collection of outstanding balances which have fallen into arrears
  • Proactively identifying and escalating risks to the Collections Manager
  • Monitoring and reporting in real time of payment deterioration
  • Ensuring all customer accounts have a valid credit application on file
  • Ensuring customer credit claims are recorded and managed through to conclusion
  • Managing customer orders within assigned credit limits
  • Generating, reviewing, and distributing various reports
  • Flexible in your approach with workdays and working hours
  • Collaborative with the Sales Function to resolve matters that may delay payment
  • Utilising a diary system to ensure strict follow-up with internal and external customers
  • Assisting the Collections Manager as required

Requirements:

  • A minimum 1-3 years' experience in a collections / recovery role
  • Experience in managing a high value and volume customer portfolio
  • Strong and effective time and diary management skills and experience
  • Ability to deliver remarkable customer service and exceptional recovery results
  • Possess a high level of resilience and adaptability to changing situations
  • Experience utilising SAP in previous employment

What We Offer:

  • Salary Sacrifice: Take control of your finances by saving on technology and work-related items
  • Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities
  • Paid Parental and Grandparent Leave: We support your family life with generous paid leave options
  • Discounted Concrete & Quarry Products: Save on your home improvement projects
  • Novated Leasing: Drive your dream car for less
  • Health and Well-being: Prioritise your health with discounted health insurance and access to retail outlets
  • Car Hire Discounts: Enjoy savings on car rentals
  • Electronics: Enjoy a 10% discount on a variety of products

Hanson Australia is an equal opportunity employer, and we employ people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

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