Credit Risk Specialist

4 weeks ago

Parramatta, New South Wales, Australia Endeavour Energy Full time
About the Role

We are seeking a highly skilled Credit Risk Specialist to join our team at Endeavour Energy. As a key member of our finance department, you will be responsible for the end-to-end Accounts Receivable, debt collection and sundry invoicing functions.

Key Responsibilities
  • Perform end-to-end Accounts Receivable function in a timely and efficient manner.
  • Allocate customer payments and investigate unidentified payments to clear from the bank statement.
  • Maintain effective and timely collections of overdue debt within the credit portfolio, including the handling of enquiries, payments and disputes from customers via email and phone.
  • Reconcile payments received to identify any mismatches in invoices which could result in unpaid debts. Provide accurate account reconciliations to assist customers and support the debt recovery function.
  • Respond to and manage day-to-day enquiries ensuring an exceptional service is delivered to all external and internal stakeholders.
  • Prepare and submit customer refunds of overpayments/double payments and/or credit notes.
  • Maintain Business Partner Master Data. (Update and create new customer accounts) in SAP.
  • Assist with the allocation of network disputes as they arrive from retailers, including investigating and cancelling invalid disputes, identifying responsible parties for the disputes and assigning them accordingly.
  • Process retailer remittance files received so that payments are captured and ensure that end of month files are processed in a timely manner to allow payments to be accounted for in the current month.
  • Assign uncollected debt to an approved External Collection Agency, make recommendations and prepare irrecoverable debts for bad debt write off.
  • Manage the daily sundry invoicing operation schedule and accurately generate invoices and credit notes for a range of customers.
  • Investigate and resolve exceptions which are generated from the sundry invoicing system to allow timely and accurate invoicing.
  • Communicate and collaborate effectively with relevant departments on any issues or queries relating to collection or sundry invoicing issues raised.
  • Analyse billing data, extract valuable insights and create reports to drive process improvements.
About You

We are looking for someone who demonstrates a positive attitude with supportive and professional behaviours that align with Endeavour's culture, with the ability to engage confidently with our team, customers and stakeholders.

Qualifications
  • Tertiary qualifications in a related discipline
  • Prior experience with SAP highly desirable
On Offer
  • Be part of a culture that focuses on care and performance; care for one another and for the customer
  • Access a variety of opportunities to step up and lead in a rapidly changing sector
  • Feel recognised and rewarded for your contribution
  • Take pride in working for an organisation that provides an essential service and is playing its part in enabling the energy transition
  • Access to training, personal development and career progression

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