Customer Service Leadership Position

3 days ago

Australia beBeeLeadership Full time $127,559 - $141,442
Job Title:

Ambitious Customer Service Lead

About the Role:

We are seeking a dynamic and strategic professional to lead our team in Newcastle. As a key leader, you will be responsible for motivating and leading a frontline team, promoting community and customer engagement, and delivering safe and efficient customer service and train operations.

This is an exciting opportunity to play a pivotal role in Newcastle's thriving transport scene. You will have the chance to focus on people leadership and engagement in a complex customer-focused operational environment.

As a strong people leader, you will foster a culture of accountability and performance within your team and collaborate with multiple stakeholders, including community representatives and NSW TrainLink teams.

You will be responsible for:

  • Motivating and leading a frontline team to ensure safe and efficient customer service and train operations
  • Promoting and delivering increased community and customer engagement
  • Leading the operation and delivery of a strategic multimodal transport hub/interchange and stations focusing on customer service delivery
  • Leading key relationships with internal and external operational and strategic partners and stakeholders
  • Actively promoting and implementing change and facilitating team contribution to risk management, cost management, and seasonal/special event activities

Requirements:

  • Strong leadership and management experience across diverse teams in a complex customer service and safety-critical environment
  • Experience in supporting transformational change and making difficult decisions in the interest of customers
  • Excellent stakeholder engagement skills and ability to influence multiple stakeholders
  • Genuine interest in the success of the team and the community of Newcastle

What We Offer:

  • A range of unique government benefits in a flexible work environment
  • Access to training and development opportunities
  • Opportunities for career progression and advancement

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