Customer Service Leadership Specialist
2 weeks ago
- Foster a culture of customer service excellence.
- Create a supportive and inspiring team environment.
- Lead a dedicated team of customer service experts to drive exceptional results.
This role requires an individual with exceptional leadership, organisational and team management abilities. They must be able to handle multiple priorities and adapt to changing situations, while maintaining high customer satisfaction levels.
The ideal candidate will have knowledge of performance evaluation and customer service metrics, as well as excellent interpersonal and communication skills.
Key Responsibilities:
- Team Leadership: Lead a team of customer service experts to drive results and improve processes.
- Culture Development: Foster a culture of customer service excellence and create a positive work environment.
- Performance Management: Monitor and analyse performance metrics to identify areas for improvement.
- Relationship Building: Develop and maintain relationships with key stakeholders to ensure cohesive processes.
Requirements:
- Exceptional leadership, organisational and team management abilities.
- Knowledge of performance evaluation and customer service metrics.
- Excellent interpersonal and communication skills.
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