Leadership Position

4 days ago

Australia beBeeCustomerService Full time $67,000 - $87,000

We are seeking an exceptional leader to join our Parkinson store team as a Customer Service Manager. This is a fantastic opportunity for someone who is passionate about delivering outstanding customer experiences and leading by example.

About the Role

This is a management position that requires strong leadership skills, excellent communication abilities, and a hands-on approach. As a Customer Service Manager, you will be responsible for managing a small team, creating rosters, generating orders, completing stock takes, and providing support to customers.

Key Responsibilities
  • Manage a small team of customer service representatives
  • Create and manage employee schedules
  • Process transactions and maintain accurate records
  • Ensure high levels of customer satisfaction through effective communication and problem-solving
  • Develop and implement strategies to improve customer engagement and loyalty
Requirements

To be successful in this role, you will need:

  • A minimum of 1-2 years' experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Availability to work flexible hours, including evenings and weekends
What We Offer

We offer a competitive salary package, plus:

  • 10% discount on all Drakes Supermarkets products
  • Access to corporate benefits, including discounted gym memberships, health insurance, and more
  • Ongoing training and development opportunities
  • Recognition and rewards for outstanding performance
How to Apply

If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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