Complaints Resolution Specialist
23 hours ago
Job Title: Complaints Resolution Specialist
About the Role:We are seeking a highly skilled Complaints Resolution Specialist to manage complex tasks and interact with internal and external stakeholders.
The successful candidate will be responsible for managing complaints and participant incidents, ensuring effective communication and service recovery, producing high-quality written correspondence, and coordinating team functions.
This is a temporary, 12 month assignment with the potential to extend. The role requires experience working in a fast-paced environment, prioritising a changing workload, demonstrated objection handling skills, and Australian Citizenship.
Key Responsibilities:- Manage complex tasks and interact with internal and external stakeholders.
- Ensure effective communication and service recovery with complainants and their representatives.
- Produce high-quality written correspondence for a range of audiences.
- Coordinate team functions and resolve day-to-day operations issues.
- Experience working in a fast-paced environment, prioritising a changing workload.
- Demonstrated objection handling skills and strong communication abilities.
- An empathetic nature and ability to maintain resilience while managing escalated complaints.
- Australian Citizenship.
This opportunity provides a chance to work in a dynamic environment, develop your skills and knowledge, and contribute to achieving strategic objectives.
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