Complaints Resolution Specialist
2 weeks ago
Job Opportunity:
The Internal Review and Complaints Team is seeking an APS4 Complaints Officer to join their team. This 12 month assignment will be based on a 37.5 hour workweek with competitive pay.
Key Responsibilities:
- Coordinate the receipt, resolution, and referral of complaints as needed
- Communicate with relevant stakeholders regarding complaint status and gather necessary information
- Evaluate and escalate complaints in accordance with the compliant handling process
- Contribute to maintaining accurate and up-to-date records
- Provide support for correspondence, briefing, and reporting functions
Requirements:
- Proficiency in Microsoft Office and records management systems
- Able to accurately and efficiently input data
- Excellent collaboration and communication skills
- Ability to work effectively in a fast-paced environment and prioritize tasks accordingly
- Previous experience working in a similar capacity is highly valued
Benefits:
This role offers a unique opportunity to contribute to the success of the team while developing valuable skills and experience.
Additional Information:
Applicants may be required to provide evidence of COVID-19 vaccination status.
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