Geelong Complaints Resolution Professional

1 week ago

Geelong, Victoria, Australia beBeeComplaints Full time $88,739
About the Role

This is a 12-month, full-time temporary assignment with the potential to extend. You will work from both the Geelong National Head Office and from the comfort of your own home.

The APS4 Complaints Officer will have a high level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Responsibilities:
  • Supporting the coordination of complaints received, including resolving at point of entry, assessing, recording and referring as required.
  • Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
  • Elevating complaints in accordance with established Agency complaint handling processes.
  • Contributing to record keeping activities to ensure team records are accurate and current.
  • Coordinating correspondence, briefing and reporting functions to the branch as needed.
About You

To succeed in this role you will need:

  • Excellent communication skills, both written and verbal.
  • Demonstrated experience working autonomously.
  • Demonstrated experience analysing and interpreting information.
  • IT proficiency, especially MS Office and Customer Record Management (CRM's).
  • Experience in case management, complaint handling or customer relation roles is ideal.
  • Australian Citizenship.
What We Offer

Through us, this role offers you an hourly rate of $43.82 + super, an opportunity to progress your career with this Federal Government Agency, WFH flexibility and:

  • Weekly pay cycles.
  • Nominated choice of superannuation fund.
  • Online time sheet submission and approval.
  • No hidden costs or payroll deductions for our services.
  • No invoicing required for Pty Ltd holders.
  • Regular contact with consultants throughout the duration of your assignment.

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