APS5 Incident Resolution Specialist

2 days ago

Geelong, Victoria, Australia beBeeComplaints Full time $77,358 - $104,333

**Key Role Opportunity**

The Australian Government is seeking experienced APS5 Complaints Officers to support the Internal Review and Complaints Team.

As a central point of coordination, you will manage complaints and incidents, ensuring strict deadlines are met.

**Responsibilities**

- Manage complaints and assess their merit
- Produce high-quality written correspondence for various audiences
- Coordinate correspondence and briefing for the team
- Support in resolving operational issues on a daily basis

**Essential Requirements**

- Proven experience in a similar role
- Strong investigative skills and excellent communication skills with well-developed interpersonal skills
- Ability to remain calm under pressure and make objective decisions
- Effective problem-solving skills and ability to handle complex conversations

**Eligibility Criteria**

Australian Citizenship is required for this role within the Federal Government.

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