Manager - Customer Success & Technical Services

3 weeks ago

Mackay, Queensland, Australia Occulus International Full time
Manager - Customer Success & Technical Services
Mackay, QLD | Sales & Service Leadership | Competitive Salary + Benefits

About the Company

Our client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland. With a strong reputation for technical expertise, customer service and innovation, they continue to deliver results that keep businesses moving.

The Opportunity

We're seeking an experienced Manager - Customer Success & Technical Services (ideal for candidates with a background as a Sales Manager, Branch Manager, or Technical Services Manager in hydraulics, engineering, fluid power, or a related industry) to lead operations in Mackay.
This is a pivotal leadership role combining strategic sales growth, customer relationship management, technical service delivery, and team leadership.

What You'll Be Doing
  • Sales & Growth - Lead sales strategy, grow existing accounts, and identify new business opportunities.
  • Customer Success - Own key client projects, strengthen long-term relationships, and ensure exceptional service delivery.
  • Technical Services Management - Oversee workshop and field teams, ensuring high-quality, safe and efficient operations.
  • Branch & Team Leadership - Mentor the Sales Manager, Workshop Manager and Business Support, building a strong, collaborative culture.
  • Operational Results - Manage budgets, track KPIs, and ensure profitability and cost control.
About You

You'll bring a blend of commercial acumen and technical knowledge, with experience in roles such as Sales Manager, Technical Services Manager or Branch/Operations Manager. Specifically, you'll have:
  • A proven track record in sales leadership and service delivery (hydraulics, engineering or similar).
  • Strong commercial focus with success in growing revenue and margins.
  • Excellent leadership, communication and relationship-building skills.
  • Technical qualifications in engineering, hydraulics, fluid power or related field (desirable).
Why This Role?
  • A key leadership position in a respected, growing company.
  • A chance to combine sales growth, customer success and technical leadership.
  • Join a supportive, collaborative team with a culture of innovation.
  • Be based in Mackay - a strong industrial hub with a great lifestyle balance.
Apply Now

If you're ready to step into a pivotal leadership role and take customer success and technical services to the next level, we'd love to hear from you.

Apply via SEEK today
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