Manager - Customer Success & Technical Services

2 weeks ago

Mackay, Queensland, Australia Occulus International Full time
Manager - Customer Success & Technical Services Mackay, QLD | Sales & Service Leadership | Competitive Salary + Benefits About the Company Our client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland.
With a strong reputation for technical expertise, customer service and innovation, they continue to deliver results that keep businesses moving.
The Opportunity We're seeking an experienced Manager - Customer Success & Technical Services (ideal for candidates with a background as a Sales Manager, Branch Manager, or Technical Services Manager in hydraulics, engineering, fluid power, or a related industry) to lead operations in Mackay.
This is a pivotal leadership role combining strategic sales growth, customer relationship management, technical service delivery, and team leadership.
What You'll Be Doing Sales & Growth - Lead sales strategy, grow existing accounts, and identify new business opportunities.
Customer Success - Own key client projects, strengthen long-term relationships, and ensure exceptional service delivery.
Technical Services Management - Oversee workshop and field teams, ensuring high-quality, safe and efficient operations.
Branch & Team Leadership - Mentor the Sales Manager, Workshop Manager and Business Support, building a strong, collaborative culture.
Operational Results - Manage budgets, track KPIs, and ensure profitability and cost control.
About You You'll bring a blend of commercial acumen and technical knowledge, with experience in roles such as Sales Manager, Technical Services Manager or Branch/Operations Manager.
Specifically, you'll have: A proven track record in sales leadership and service delivery (hydraulics, engineering or similar).
Strong commercial focus with success in growing revenue and margins.
Excellent leadership, communication and relationship-building skills.
Technical qualifications in engineering, hydraulics, fluid power or related field (desirable).
Why This Role?A key leadership position in a respected, growing company.
A chance to combine sales growth, customer success and technical leadership.
Join a supportive, collaborative team with a culture of innovation.
Be based in Mackay - a strong industrial hub with a great lifestyle balance.
Apply Now If you're ready to step into a pivotal leadership role and take customer success and technical services to the next level, we'd love to hear from you.
Apply via SEEK today
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