Vulnerable Population Advocate

3 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $33,400 - $35,750

This role is designed to provide essential support services to vulnerable populations. As a Housing/Shelter Support Worker, you will play a pivotal part in creating a nurturing atmosphere of home and family for those in need.

Key Responsibilities
  • Develop and implement resident support plans in collaboration with the team lead/site supervisor and support team as needed.
  • Foster trusting relationships with residents while maintaining professional boundaries.
  • Conduct regular wellness checks to ensure residents' physical and emotional well-being.
  • Assist with the setup and cleanup of the shelter, ensuring a safe and welcoming environment.
  • Distribute essential supplies, including harm reduction materials, personal hygiene items, cleaning products, meals, and other necessities.
  • Support residents with daily tasks, such as room cleaning and organization.
  • Assist with applications and referrals to relevant community services.
  • Design and implement short-term intervention plans tailored to individual needs within program guidelines.
  • Evaluate the effectiveness of these plans and discuss concerns with the supervisor.
  • Gather information about clients' problems, needs, and risks to inform support strategies.
  • Provide basic counseling sessions using active listening, conflict resolution, and psycho-educational methods.
  • Maintain accurate files for assigned residents.
  • Offer resources and referrals to other community service providers as needed.
  • Employ various techniques to engage resistant clients, adhering to social work standards.
  • Empower residents to develop independent life skills, such as household management, medication management, socialization, and decision-making.
  • Respond to medical emergencies, including overdoses, and maintain a safe environment for marginalized individuals.
Required Skills and Qualifications
  • Basic computer proficiency with Microsoft Office Suite.
  • Knowledge of non-violent crisis intervention techniques and harm reduction approaches.
  • Familiarity with local community services available to shelter users and residents.
  • Able to work independently, show initiative, and think creatively.
  • Effective communication skills, both verbally and in writing.
  • Ability to respond promptly to radio calls in a professional manner.
  • Strong problem-solving, decision-making, communication, and collaboration skills.
  • Knowledge of behavior management techniques and ability to apply them.
  • Capacity to work in intense, challenging environments.
  • Physical ability to lift up to 30 pounds and navigate stairs for extended periods.
Qualifications

Diploma in a related human or social service field.

At least one year of recent experience in a related field or an equivalent combination of education, training, and experience.

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