High Volume Sales and Customer Success Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $106,000

About this Role

This is a high-volume, phone-based job where you'll be the key contact for customers, onboarding new accounts and running nurture activities to engage and re-engage them. Your goal is to help customers get the most from their subscriptions and maximise ROI through our platform.

Here's what your day-to-day looks like:

  • Hitting Daily Activity Targets: You'll need to hit at least 2.75 hours of talk time through inbound and outbound calls, and create leads for account managers and conduct nurture calls to ensure subscription renewals happen.
  • Onboarding New Accounts: You'll fully onboard all new customers that have just joined our platform, following a checklist to ensure they are set up for success, and manage inbound calls to answer any questions they may have regarding their campaigns.
  • Nurturing Existing Accounts: You'll manage, track and measure the performance of customer campaigns, educate customers on best practices for ROI, retain customers by addressing inquiries, solving problems, and providing tailored solutions, and engaging and nurturing customers over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.
  • Compliance and Quality Assurance: You'll follow scripts and regulations, ensuring high-quality customer interactions.

About You

We're looking for someone who has worked in a high-volume phone based environment before, but whether you're just starting your career or looking to make a career change, we want to hear from you. You should be resilient, driven, and love turning a 'NO' into a 'YES' with your sales and negotiation skills. You thrive in a fast-paced environment and enjoy winning when hitting targets. You have strong verbal and written communication skills, and are comfortable with learning new systems and adapting to new processes.

What We Offer

We offer a close-knit, diverse, respectful, collaborative team that loves to solve problems and jump on new opportunities. Our teams value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all. We provide competitive salary and benefits, daily continental breakfast, fresh fruit and healthy snacks, inspiring home-away-from-home office and location, high-touch personalised investment in your continuous career development, social connection focus: Friday socials, company events and regular and fun teaming activities. We prioritise Diversity and Innovation & Collaboration are two important core values at our company which both cannot be achieved successfully without a diverse and inclusive team.

  • High-Volume Customer Service Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $85,000

    Job Title: Service & Warranty SpecialistJob Description:We are seeking a skilled professional to join our team as a Service & Warranty Specialist.The successful candidate will be responsible for handling customer inquiries and resolving product warranty issues in a timely and efficient manner.This role requires strong communication and problem-solving...

  • High Volume Retail Sales Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $140,000

    Retail Store Manager High VolumeWe are seeking a talented retail professional to lead our high-volume store, driving sales and managing inventory with a focus on customer satisfaction.The ideal candidate will have a proven track record in achieving sales targets and implementing operational improvements. They will oversee a team of 10-15 employees, ensuring...

  • High-Volume Outreach Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeAccountability Full time $70,000 - $80,000

    Sales Development Representative OpportunityJob OverviewThis Sales Development Representative role involves working closely with our founder to build and execute a high-volume outreach strategy across LinkedIn, email, and phone. Key responsibilities include:Filling the founder's calendar with qualified meetingsRunning high-volume outreach campaignsWorking...

  • High Volume Customer Service Representatives

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $72,000 - $90,000

    About the RoleWe are seeking multiple professionals with high volume processing experience to join our team.These roles are estimated 5-month temporary assignments, with a strong potential to extend. As a contact centre professional, you will be responsible for delivering exceptional customer service in a fast-paced call centre environment.You will be...

  • High Volume Store Leader

    4 days ago

    Sydney, New South Wales, Australia beBeeRetailLeader Full time $90,000 - $110,000

    Store Leadership OpportunityThis role requires a seasoned retail leader to oversee the day-to-day operations of a high-volume store. The successful candidate will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a team of Brand Ambassadors.About the Role:Lead a team of 10-20 Brand Ambassadors in a premium...

  • High Volume Recruitment Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTalent Full time $75,000 - $85,000

    Role OverviewThis is a high-volume recruitment specialist position that involves managing and sourcing across various roles within the business.The focus of this role is on retail brand ambassador and merchandiser recruitment, but it also requires finding exceptional talent for client service management and business management positions.About YouYou are a...

  • High-Volume Sales Business Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $80,000 - $150,000

    Business Manager - High Volume Dealership OpportunityWe are seeking a highly skilled Business Manager to join our dynamic team at a fast-growing dealership on Sydney's Lower North Shore.The successful candidate will have the opportunity to work with a great premium brand, receive one-on-one mentoring from our Senior Business Manager, and participate in...

  • High-Volume Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $70,000

    The CompanyJob Description:As a key member of our dynamic team, you will be responsible for acting as the first point of contact for customer enquiries and requests. You will assist customers with paperwork and support them digitally.Key Responsibilities:Manage administrative functions such as processing applications and data entry.Coordinate general ad-hoc...

  • High Volume Customer Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $110,000 - $145,000

    Lead High-Volume Customer Service OperationsAre you a seasoned leader looking to take on a new challenge?We're seeking an experienced professional to lead our high-volume customer service operations.Manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.Drive operational improvement by streamlining processes, reducing...

  • Customer Success Navigator

    4 days ago

    Sydney, New South Wales, Australia beBeeRelationships Full time $105,789 - $145,939

    Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to focus on building long-term strategic relationships with our customers. This individual will drive adoption and identify growth opportunities across a high volume of accounts, ensuring successful product use and retention.Key Responsibilities:Identify target...