
High Volume Customer Service Representatives
4 days ago
We are seeking multiple professionals with high volume processing experience to join our team.
These roles are estimated 5-month temporary assignments, with a strong potential to extend. As a contact centre professional, you will be responsible for delivering exceptional customer service in a fast-paced call centre environment.
You will be undertaking the following duties:
- Respond to customer enquiries
- Provide information on enrolment, courses and admissions
- Process sales and transactions
- Update and maintain personal information into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
The ideal candidate will have demonstrated experience working within a high volume contact centre environment, along with superior organisational skills with the ability to multi-task and prioritise conflicting deadlines.
Key Skills- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a dynamic, fast-paced environment
- Proficiency in MS Office and/or relevant software applications
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