IT Field Services Officer

5 days ago

Brisbane, Queensland, Australia Golding Contractors Full time

We are seeking an IT Field Services Officer to join our team at Golding Contractors. As a key member of our operational delivery team, you will be responsible for delivering the IT Field Services function to ensure that on-site services are performed in a manner which maximises value and minimises operational impact to our projects.



Key Role Tasks

Planning:



  • Plan the day-to-day delivery of assigned work to achieve the operational plans of the department;
  • Contribute to the successful delivery of IT and IT-enabled projects from the IT and Business Systems portfolio;
  • Contribute to the development of a medium-term schedule for site visits, project and periodic support activities;
  • Communicate with department team members to ensure that IT Field Services activities are informed by, and align with, IT changes being implemented and planned;


Operations

Delivery of all on site IT tasks for Golding's remote projects and site offices; including Mobilisation, Demobilisation, Deployment, Repairs and Maintenance of Golding's IT equipment and services;



  • Undertake the timely capture and recording of site-specific information, systems and procedures to ensure that relevant site specific information is available to the broader IT team;
  • Establish and maintain strong positive relationships with Project staff, clients and relevant third-party service providers and escalate any challenges raised to the appropriate team;
  • Assist with the identification of existing and emerging end user issues and requirements;
  • Actively engage and comply with Golding and local site operational and safety requirements;
  • Undertake required activities to support and maintain site based non EUC devices (eg. Servers, UPS, switches, etc);
  • Consistently deploy Golding's system monitoring capabilities to ensure a well monitored site IT environment is maintained, which allows for early identification of equipment or service failures.


Key Capability Requirements


  • Degree in IT or related disciplines, or equivalent operational experience;
  • Relevant industry certifications including Microsoft, Cisco, and ITIL;
  • Strong communication skills and the ability to interact with people at all levels of the organisation including internal, external stakeholders and vendors;
  • Ability to problem solve and deliver fit for purpose solutions within constraints;
  • Ability to work independently to deliver defined outcomes and results;
  • Ability to travel to regional sites and offices as required.


Why Choose Golding

We operate with integrity and honesty, guided by our core values. We prioritise safety, respect for the environment, and quality assurance in all our operations. We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace.

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