Field Service Technician

2 days ago

Brisbane, Queensland, Australia Zone IT Solutions Full time

We are seeking a skilled Field Service Technician to join our team at Zone IT Solutions. As a key member of our team, you will be responsible for installing, maintaining, and repairing equipment and systems at client sites, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

  • Provide technical support for desktops, laptops, monitors, printers, and peripherals.
  • Offer touch services to support Wintel, Networking, Storage, Audio Visual Systems, and Video Conferencing facilities.
  • Coordinate activities with other suppliers to resolve incidents or service requests.
  • Assist with computer room shutdowns and maintenance activities.
  • Support network-attached printers and Multi-Function Devices (MFDs), including configuration and setup.
  • Perform scheduled site activities, including environmental checks, asset audits, and hardware troubleshooting.
  • Deliver 1st and 2nd level desktop and application support, including hardware swap outs and software diagnostics.

Requirements:

  • Experience in desktop/laptop hardware and software support.
  • Proficiency in networking, storage, video conferencing systems, and other IT infrastructure.
  • Strong problem-solving skills and the ability to perform hardware swap outs using available site stock.
  • Valid driver's license and ability to drive manual transmission vehicles.
  • Flexibility to work on weekends or public holidays for high-priority tasks.
  • Commitment to safety and compliance with all customer site requirements.

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