Field Service Technician
4 weeks ago
We are seeking a skilled Field Service Technician to join our team at Zone IT Solutions. As a key member of our team, you will be responsible for installing, maintaining, and repairing equipment and systems at client sites, ensuring optimal performance and customer satisfaction.
Key Responsibilities:
- Provide technical support for desktops, laptops, monitors, printers, and peripherals.
- Offer touch services to support Wintel, Networking, Storage, Audio Visual Systems, and Video Conferencing facilities.
- Coordinate activities with other suppliers to resolve incidents or service requests.
- Assist with computer room shutdowns and maintenance activities.
- Support network-attached printers and Multi-Function Devices (MFDs), including configuration and setup.
- Perform scheduled site activities, including environmental checks, asset audits, and hardware troubleshooting.
- Deliver 1st and 2nd level desktop and application support, including hardware swap outs and software diagnostics.
Requirements:
- Experience in desktop/laptop hardware and software support.
- Proficiency in networking, storage, video conferencing systems, and other IT infrastructure.
- Strong problem-solving skills and the ability to perform hardware swap outs using available site stock.
- Valid driver's license and ability to drive manual transmission vehicles.
- Flexibility to work on weekends or public holidays for high-priority tasks.
- Commitment to safety and compliance with all customer site requirements.
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