Front Office Manager

2 days ago

Darwin, Northern Territory, Australia beBeeLeadership Full time $75,000 - $90,000

We are seeking an experienced Front Office professional to lead our daily operations and deliver exceptional guest experiences.

Job Overview

This is a unique opportunity to join our team and contribute to the success of our resort in the heart of Kakadu National Park. Our resort offers a range of accommodations and amenities, including two swimming pools, restaurants, bars, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

Duties and Responsibilities:
  • Lead front office operations to ensure seamless arrivals, departures, and guest enquiries.
  • Deliver exceptional guest service embodying Accor's Heartist culture and values, setting an example for the team.
  • Assist in training, coaching, and empowering Front Office team members to excel in their roles.
  • Maintain compliance with hotel policies, procedures, and Accor brand standards.
  • Handle guest complaints and special requests professionally and efficiently.
  • Support financial performance by adhering to cash handling and accounting procedures.
  • Promote our offers, services, and facilities to guests.
  • Maintain a safe and healthy work environment, supporting Accor's Workplace Health & Safety and Planet 21 environmental initiatives.
Requirements:
  • 1-2 years' experience in Front Office operations, preferably in a supervisory role.
  • Hospitality qualifications and strong computer/system skills (Opera experience desirable).
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work a flexible 7-day roster, including weekends and public holidays.
  • Multicultural awareness and a passion for delivering outstanding guest service.
  • Strong personal integrity, initiative, and ability to work independently.
Benefits:

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment that promotes teamwork and innovation.

About Us:

We are committed to providing exceptional guest experiences and creating a positive impact on our community and the environment.

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