Effective Team Leader and Administrator

2 weeks ago

Sydney, New South Wales, Australia beBeeManagement Full time $100,000 - $140,000
Administration Manager Role

Fleet Healthcare is a leading mobile healthcare provider offering physiotherapy, massage therapy, exercise physiology, occupational therapy, podiatry, dietetics, and other allied health services directly to clients in their homes. Our organisation is committed to delivering high-quality, patient-focused care while ensuring operational efficiency.

Job Description

This role involves overseeing the administration team's day-to-day operations, including scheduling, client and therapist communication, data entry, record management, and workflow optimisation. As an Administration Manager, you will be responsible for making informed decisions to streamline processes and resolve administrative issues effectively.

Key Responsibilities
  • Team Leadership & Management
    • Lead and support a team of administrators.
    • Provide guidance, mentorship, and performance management to ensure high standards across the team.
    • Effectively delegate tasks and monitor workloads to maintain productivity.
  • Administration Operations
    • Oversight of scheduling, client enquiries, therapist enquiries, data entry, and record management.
    • Decision-making on administration-related matters to improve workflows and resolve issues.
    • Development and maintenance of efficient administrative systems, processes, and policies.
  • Collaboration & Communication
    • Close collaboration with other departments to ensure seamless operations.
    • Liaison with clients and referrers to deliver exceptional service and build strong relationships.
    • Point of escalation for administrative issues.
    • Contribution to cross-departmental projects and process improvement initiatives.
  • Compliance & Reporting
    • E nsure all administration processes comply with company policies, industry standards, and government regulations.
    • Maintenance of accurate records, reports, and documentation.
    • Regular performance updates and operational insights to senior management.
Benefits
  • Part of a growing organisation making a positive impact in people's lives.
  • Leading a supportive and collaborative administration team.
  • Opportunities for professional development and career progression.
  • Competitive salary package.
  • Great office location near amenities.

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