Help Desk Specialist

6 days ago

Parramatta Park, Queensland, Australia beBeeCustomerExperience Full time $63,000 - $77,000

About the Role

The Customer Experience Representative plays a pivotal role in delivering exceptional customer service through inbound calls and email correspondence.

  • Key areas of responsibility include:
  • First Contact Resolution: Provide timely resolution to tenants', clients', and customers' general enquiries.
  • Expert Advice: Offer expert advice, information, and services relating to Social Housing, Affordable Housing, and Housing Pathways applications.
  • Maintenance Requests: Respond efficiently to all responsive maintenance requests and issues, allocating work to relevant contractors in line with responsive maintenance policy and procedures.
  • Supporting Business Requirements: Maintain accurate and timely records to support Link Wentworth in meeting its business and compliance requirements.

Key Requirements:

  • Demonstrated experience in a customer service role, preferably in a contact centre environment.
  • Ability to manage multiple tasks in a high-volume work environment.
  • Computer proficiency, including databases & email systems, and intermediate skills in Microsoft Office programs.
  • Understanding of contact centre metrics.

We are seeking:

  • A self-motivated, resourceful, enthusiastic, and positive team player able to relate to and communicate effectively with people from diverse backgrounds, including vulnerable individuals.

You will also need:

  • At least two COVID-19 vaccinations.
  • Willingness to undergo a National Police Check to our satisfaction.

We offer:

  • A competitive salary package.
  • Opportunities for flexible work arrangements.
  • Attractive leave options.

About us:

We foster a collaborative culture that empowers individuals and prioritizes customer-centred service delivery.

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