Front Office Experience Leader

1 week ago

Melbourne, Victoria, Australia beBeeAmbassador Full time $90,000 - $105,000
Dynamic Guest Services Ambassador

This position involves creating memorable experiences for guests, which sets them up for success. By working with a proactive and upbeat demeanor, you will inspire excellence and embody a polished professionalism with an audacious approach to creativity.

As a Front Office Agent at W Melbourne, your primary goal is to welcome guests warmly, process their check-ins/outs efficiently, respond to questions and requests, engage them in meaningful conversations about their stay, and ensure that their needs are met.

You will be part of our diverse and collaborative environment, where we set you up for success through mentorship, training, and support. You will grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.

The hotel offers competitive salary reviews every July, exclusive discounts on food and beverages, and opportunities for community engagement and development. We value our rockstars – YOU – and celebrate your birthday with a paid day off.

  • Responsibilities
  • Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms.
  • Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local.
  • Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns.
  • Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision.
  • Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family.
  • Bring our Whatever/Whenever brand culture to life with every guest interaction.

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