Strategic Partnership Manager

Job Summary:

This role involves managing a key partnership for the company, supporting the development and execution of the partnerships strategy and driving its performance. The successful candidate will be responsible for ownership of partner sales performance, contract management, partner service levels, relationship management, and communication of key priorities, changes, and impacts.

Key Responsibilities:

• Contribute to the development of partnerships strategic objectives and support the translation of these into operational plans incorporating financial, operational, people, customer, risk, and community objectives.
• Drive performance to support the growth and key strategic objectives of the partner, working with the broader partnerships teams across P&A Delivery and Operations to deliver key partner initiatives.
• Operate within and support the company's risk management, governance, compliance, and accountability frameworks.
• Drive the day-to-day performance of and engagement with the partner(s) from an account management, contract management, relationship management, and change communication perspective.
• Support the governance frameworks for ensuring contractual commitments and processes are followed and adhered to.
• Build strong long-term partnership arrangements through a focus on relationships, sales performance, and contractual/commercial discipline.
• Drive aggressive and sustainable growth for the partnership(s), working closely with partners, relevant business units, and other key internal stakeholders to improve/expand products/services capability.
• Work closely with partners and the Partnerships and Alliances Delivery Team, plus other A&G business units as required, to execute on key A&G & Partner initiatives.
• Collaborate with the Partnerships & Alliances Delivery Team to understand and calibrate on the status of key partner initiatives, including discussing any risks to delivery (e.g., partner or A&G-driven delays) to support engagement/communication to white-label partners.
• Be responsible for partner internal and external reporting, including sales reporting and the delivery program status reporting developed in collaboration with the Partnerships & Alliances Delivery Team.
• Prepare and facilitate key account engagement with the partner(s), including WIPs, monthly meetings, steerco meetings, delivery workshops, and other client-facing meetings.
• Develop and maintain strong working relationships and operating rhythms with internal and external stakeholders to drive the growth and success of the partnership(s).

Qualifications and Experience:

The ideal candidate will possess hands-on experience in driving results through strong relationships and stakeholder engagement. They will demonstrate expertise in design thinking, process engineering, and problem-solving using formal programs and processes.

Additionally, they will have the following qualifications and experience:

• A formal qualification in a relevant field, such as a degree in business, commerce, finance, or accounting.
• At least 5 years of experience in partner account management.
• Proven success in managing and growing partnerships.
• Expertise in design thinking, process engineering, and problem-solving, utilizing a structured program or process.
• Practical experience in collaborating with cross-functional teams and implementing changes across all levels of an organization.
• Experience in operating within a continuous improvement framework within a multi-departmental organization.
• In-depth experience and understanding of the insurance industry.

Benefits:

The company offers a range of benefits, including a convenient office location, extra leave days, paid parental leave, workplace giving, development opportunities, employee discounts, reward and recognition, onsite facilities, get social, and perks app access.

Company Culture:

The company values individual differences and fosters an inclusive culture that creates a great place to work for all.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Business Development and Sales

Industry:

Insurance