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Customer Experience Coordinator

2 months ago


Melbourne, Victoria, Australia Myob Full time
About MYOB
MYOB is a leading business management platform dedicated to empowering businesses across Australia and New Zealand. Originally rooted in finance and accounting software, we have evolved to offer a comprehensive suite of tools that enable our customers to Start, Survive, and Succeed—all in one place. We value diverse perspectives and are committed to enhancing our workplace culture.

About the Team
The People Experience team at MYOB is an award-winning group of professionals focused on innovating new working methods and ensuring that all MYOBers can assist more businesses in reaching their potential. Our expertise spans talent acquisition, people advisory, organizational development, employee services, and workplace experience, ensuring that your journey with MYOB is exceptional.

About the Role
We are seeking an individual who is enthusiastic about creating outstanding customer experiences and fostering a positive team culture in our Melbourne office. This role offers the chance to engage in various activities, including basic technical support, event coordination, vendor management, and aiding remote teams with daily office operations. Collaborating with other teams within the People Experience (PX) function, you will contribute to delivering remarkable experiences for our employees. You will also have the opportunity to build relationships across all business divisions, identify areas for improvement, assess platform performance, and ensure we provide exceptional experiences for the organization.

Key Responsibilities
  • Deliver a workplace experience that motivates, engages, and prioritizes the safety and well-being of our employees.
  • Assist staff and visitors with inquiries and issues related to the office environment, including meeting room arrangements and office events.
  • Ensure a seamless onboarding and offboarding experience for employees.
  • Maintain inventory levels of consumables, stationery, and IT assets.
  • Provide basic technical assistance, ensuring devices (laptops, meeting rooms, access systems) are operational.
  • Collaborate with remote teams to troubleshoot and resolve local issues.

Desired Qualifications
  • Experience in business support, reception, or face-to-face customer service roles is preferred.
  • Skills in community engagement and a passion for promoting social interaction within the Melbourne team.
  • Prior experience in providing onsite administrative support in a corporate setting.
  • Exceptional customer service and teamwork abilities.
  • A genuine curiosity and enthusiasm for technology and innovation.
  • A proactive problem solver who enjoys sharing knowledge.

Our Culture & Benefits
At MYOB, our values are timeless. We foster an environment where opinions are respected, and your ideas can make a significant impact. Experience flexibility in your work environment, including financial support for setting up your home office through our Flexperience program. Our partnership with Smiling Mind promotes the well-being of our team members and customers. Drive your learning through conferences, in-house training, LinkedIn Learning, and study assistance, all while leaders cultivate a learning atmosphere. We offer various leave options, including additional purchased leave, generous parental leave, and more. Join communities focused on Wellness, Belonging, and the Planet, where you can contribute meaningfully. Enjoy access to exclusive discounts and vouchers from leading retailers. We are proud to be a Circle Back Initiative Employer, committed to responding to every applicant. MYOB is an equal opportunity employer that champions diversity. If you are excited about this role or about MYOB, we would love to hear from you.