Velocity Member Solutions Specialist

4 days ago


Sydney, New South Wales, Australia Virgin Australia Full time

About Virgin Australia

Virgin Australia is a dynamic airline company that prides itself on providing exceptional customer experiences. We are currently seeking a skilled professional to join our team as a Member Account Specialist.

Salary: $85,000 - $115,000 per annum (dependent on experience)

This is a 6 month contract role based in Brisbane or Sydney. In this role, you will play a key part in supporting the operational onboarding, support and ongoing maintenance of program initiatives. Your responsibilities will include partnering with marketing, digital, commercial, financial services and VA teams to translate commercial and strategic objectives into practical processes and application solutions. Additionally, you will build and maintain relationships with vendors, partners and internal stakeholders, and manage input from internal and external sources to understand key improvements to processes and solutions.

Required Skills and Qualifications:

  • Strong interpersonal, verbal reasoning and analytical skills
  • Ability to concisely document requirements and/or have proven operations knowledge
  • Experience in a strong functional and/or systems analysis background
  • Proven track record of delivering processes and systems solutions
  • Comfortable and experienced in communicating complex technical topics to commercial audiences
  • Negotiation and influencing skills
  • Previous experience building successful working relationships with software and systems Vendors and internal stakeholders
  • Demonstrated problem-solving skills
  • Understanding of Loyalty or airline industry programs and concepts
  • Desirable: experience in the Sabre reservations platform

Benefits:

  • Heavily discounted air travel for you and your loved ones
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the Converge digital wellbeing platform
  • A comprehensive Employee Assistance Program

We look forward to hearing from you



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