Retail Media Solutions Specialist
3 weeks ago
About Us
Cartology, a pioneering retail media business, powers the Woolworths Group to provide targeted marketing solutions and comprehensive reporting. We help FMCG brands grow by driving customer impact in key moments.
We are shaping the future of Retail Media, connecting brands to customers through innovative solutions. Our team is ambitious, smart, and passionate, working together to create meaningful experiences for our customers.
Join us at an exciting time of expansion and growth. Deliver cutting-edge retail media solution platforms. Enjoy an attractive package and flexible work environment.
We are Cartology, the Woolworths Group's new retail media business. Customer behaviour is changing, with more choices than ever before. Marketers struggle to reach audiences at scale. We deliver data-led marketing solutions, putting insights and customers first.
We combine rich customer knowledge with diverse media channels to show products to the right customers, at the right place, at the right time. As part of Australia's largest retailer, we offer unparalleled career opportunities.
We are in a scale-up phase, leveraging expertise while creating a distinct culture. This position plays a key role in shaping our long-term goals.
This Support Analyst will oversee support operations, ensuring high service quality and adherence to SLAs/OLAs. They will support project delivery, establish support systems, and improve service levels. Incident triage, troubleshooting, and request fulfillment are also key responsibilities.
The ideal candidate has 2+ years of experience supporting business applications and systems, preferably with Salesforce and Advendio. They should have a strong understanding of sales funnels and attention to detail. The ability to context-switch and execute multiple tasks simultaneously is essential.
The salary for this position is estimated at $80,000 - $100,000 per year, based on industry standards and the location. Benefits include a global business with endless career possibilities, team discounts, and a robust rewards program. Access to Sonder provides confidential financial and medical support for team members and their families.
Diversity, equity, inclusion, and belonging are key to achieving our purpose of 'better together for a better tomorrow.' We aim to create an inclusive workplace where everyone feels they belong and can reach their full potential. We encourage all candidates to apply, with accommodations available upon request.
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