Development Program Lead

1 week ago

Albury, Australia beBeeProgramDevelopmentLead Full time $120,000 - $140,000
Job Description

This role will focus on establishing effective systems and refining existing processes to support staff in working consistently and sustainably.

Our organization is recruiting for a key position to drive the ongoing development and improvement of case management processes within our residential program.

A strong understanding of trauma-informed and person-centered approaches is essential, as these principles underpin all aspects of our work.

This position can be based from any of our regional locations.

Key Responsibilities:
  • Design operational processes in response to legislative and policy changes.
  • Collaborate with practice-facing staff to test, adapt, and embed new ways of working.
  • Model therapeutic communication that reflects respect and builds strong connections.
  • Enhance and balance case management systems to reflect best practice and operational realities.
  • Develop clear procedures grounded in respect.
  • Ensure compliance and accountability with accreditation standards and sector requirements.
  • Cultivate a culture of feedback, accountability, and connection through respectful supervision and collaboration.
About You:
  • Diploma (AQF 5) in a relevant field is highly desirable.
  • Experience and knowledge in Out Of Home Care (OOHC) is highly regarded.
  • Skilled in case management and process improvement, with a strong sense of accountability.
  • Collaborative, with a talent for building positive connections across diverse teams.
  • Committed to compliance, quality standards, and continuous improvement.
  • Proactive in audit preparedness and effective documentation.
  • Strong communicator, modeling respectful, person-centered, and therapeutic approaches.
  • Receptive to feedback and able to foster a constructive, reflective culture.

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