Customer Success Manager
2 days ago
At Triple Whale, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our Enterprise clients, driving revenue growth, and delivering exceptional customer experiences.
Key Responsibilities:- Develop and execute customized success plans to meet client goals and objectives
- Collaborate with Sales, Solutions Architects, and Support teams to provide maximum value to clients
- Drive revenue and renewal forecasting, and identify opportunities to expand client suites of Triple Whale products
- Lead client meetings, analyze customer usage, and develop resolution strategies to manage risk
- Contribute to the continued development and improvement of the Triple Whale Customer experience
- Previous customer service experience in the ecomm space, preferably from a SaaS environment
- Ability to thrive in a dynamic, fast-paced startup environment
- Superb written and verbal communication skills
- Quick learner, flexible, and adaptable
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top-notch service to clients
- A competitive salary range of $100,000 to $115,000 Australian Dollars
- A dynamic and innovative work environment
- Opportunities for growth and professional development
We're a customer-obsessed company that values trust, curiosity, and empathy. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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