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Senior Client Service Representative
2 months ago
We are seeking a highly skilled and experienced Senior Client Service Representative to join our team in Canberra. As a key member of our Human Resources (HR) Frameworks Branch, you will be responsible for providing exceptional service to current and former Parliamentarians and MOP(S) Act staff.
Key Responsibilities- Provide accurate and timely advice on pay and conditions to a high volume of clients.
- Work collaboratively with a small team to deliver high-quality services and achieve team goals.
- Monitor and distribute workload, prioritizing urgent enquiries and processing correspondence.
- Assist junior team members in their development and capability uplift.
- Perform other duties as directed to ensure the outcomes of the Service Delivery Team are met.
The HR Service Delivery Team is a dynamic and supportive team based in Canberra. We are committed to improving service standards through innovation, systems, and process enhancements. As a Senior Client Service Representative, you will be part of a team that values collaboration, flexibility, and continuous learning.
What We OfferWe offer a range of benefits and opportunities for professional growth and development. As a Senior Client Service Representative, you will have the chance to work on complex and challenging projects, develop your skills and expertise, and contribute to the success of our team.
Requirements- APS 5 or APS 6 level experience in a client service or payroll and conditions role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team.
To apply for this role, please submit your application through the online portal. For any questions or concerns, please refer to the contact officer details in the downloadable job pack.
