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Front Office Supervisor
2 months ago
Unlock Your Potential as a Front Office Duty Manager
At Wyndham Destinations, we're passionate about delivering exceptional customer experiences and creating unforgettable memories for our guests. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and building a high-performing team that shares our commitment to excellence.
Key Responsibilities:
- Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and resolving any issues that may arise.
- Lead and develop a team of customer service professionals, promoting a culture of excellence and driving high levels of customer satisfaction.
- Collaborate with other departments to ensure seamless communication and a unified approach to delivering exceptional guest experiences.
- Stay up-to-date with industry trends and best practices, applying your knowledge to continuously improve our services and processes.
What We Offer:
- A dynamic and supportive work environment that fosters growth and development.
- A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
- The opportunity to work with a global company that values innovation, teamwork, and customer satisfaction.
- A chance to build a career in a rapidly evolving industry, with opportunities for advancement and professional growth.
Requirements:
- Proven experience in a Front Office department, preferably in a supervisory or management role.
- Knowledge of hotel property management systems, with Opera being a plus.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- A positive attitude, with a passion for delivering exceptional customer service and exceeding expectations.
- Strong problem-solving and negotiation skills, with the ability to work under pressure and adapt to changing situations.
Why Choose Wyndham Destinations?
We're a company that values our people and is committed to creating a workplace that's inclusive, supportive, and fun. We believe in the power of teamwork and the importance of taking care of our employees, so they can take care of our guests. If you're passionate about delivering exceptional customer experiences and building a career in a dynamic and supportive environment, we'd love to hear from you.
