ServiceNow Platform Architect

2 weeks ago

Melbourne, Victoria, Australia beBeeDeveloper Full time

Join a dynamic team as we seek a highly skilled ServiceNow Developer to lead the design, development, and optimization of ServiceNow implementations across modules such as ITSM, CSM, FSM, and EAM.


Key Responsibilities
  1. Platform Design & Development: Configure and customize ServiceNow modules, develop workflows, forms, and UI policies, and manage platform upgrades following best practices.
  2. Integration & Automation: Implement integrations with systems like SailPoint, Jira, SCCM, Azure, GCP using APIs and automate processes with Flow Designer and scripts.
  3. IAM & RBAC Implementation: Manage IAM, develop RBAC policies, and ensure compliance with privacy regulations.
  4. Platform Administration & Support: Monitor system health, troubleshoot issues, and document processes.
  5. Collaboration & Leadership: Work with analysts and project managers, participate in Agile practices, mentor juniors, and promote best practices.
  6. Agile Delivery & Collaboration: Engage in sprint activities, refine user stories, and contribute to process improvements.

Requirements
  • Proficiency in JavaScript, HTML, CSS, AngularJS within ServiceNow.
  • Scripting expertise in Glide, Flow Designer, Script Includes, Business Rules.
  • Understanding of relational databases like MySQL for performance and reporting.

Additional Certifications
  • ServiceNow CSA and CAD certifications.
  • Certifications in CSM, FSM, or EAM are highly advantageous.

Soft Skills
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills for technical and non-technical audiences.
  • Team collaboration, mentoring, and adaptability.

Education & Experience
  • Bachelor's in computer science, IT, or related field, or equivalent experience.
  • Additional certifications or coursework in ServiceNow, cloud computing, or security (e.g., CISSP) is beneficial.

Conduent is an Equal Opportunity Employer. Applicants with disabilities may request accommodations by submitting the form linked in the job posting. We value health and safety and may require vaccination status where legally permissible.

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