ServiceNow Architect

4 days ago

Melbourne, Victoria, Australia NTT Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

NTT DATA is looking for a ServiceNow Architect to join our growing consulting team. As part of our Solutions Architecture team at NTT DATA, you will play an essential role in collaborating with clients and internal teams to create advanced, transformational designs and architectural visions for complex solutions. Your expertise will drive the development of multi-technology consulting services that span application software, infrastructure, and related technology components. Your role will span across supporting presales requirements as well as technical delivery. You'll have broad experience with the ServiceNow platform as well as a deep understanding of the modules having done several implementations with a focus on ITOM/CSM. You'll be designing solutions to complex ServiceNow requirements as well as suggest technical best practice. You'll also bring an understanding of AI and how to best use ServiceNow AI to help clients.
What You'll be Doing
  • Lead the architecture of ServiceNow solutions
  • Advise clients on how to best use the ServiceNow platform
  • Develop solution blue prints
  • Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
  • Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery.
  • Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage.
  • Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations.
  • Develop various personas and create a strategy for user experience.
  • Integrate AI into ServiceNow solutions.

To thrive in this role, you need to have:

  • Extensive experience as a ServiceNow Architect
  • Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises.
  • Experience in conducting presales activities within a systems integration or consulting environment.
  • ServiceNow certifications
  • At least 3 successful implementations of ServiceNow.

Some of our Benefits

NTT DATA is a Global and Australian Top Employer, and holds Family Friendly Workplace accreditation. We believe in bringing out the best in you by providing an environment and flexibility that enables you to thrive at work and at home.

As part of the NTT DATA family, here is a small sample of the benefits you will enjoy:

  • Flexible and hybrid working
  • Leave options that allow you to contribute to your community, study, or just take time to recharge.
  • A parental leave policy that supports parents and carers.
  • Income protection insurance
  • A comprehensive wellbeingprogram and associated benefits

#LIAPAC

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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